Software Support Specialist
Performance Systems Development (PSD) is an Ithaca, NY based Company with satellite offices in Pennsylvania that specializes in providing software, training, engineering and consulting to the building energy efficiency industry. With more than thirty years of industry experience PSD offers a whole-systems approach to energy efficiency strategies through the development of energy policy, programs, and software to improve process efficiency. PSD continually updates development for TREAT, the industry’s leading energy simulation tool along with Green Energy Compass, a residential benchmarking tool. For multifamily and commercial buildings, PSD offers software evaluation tools such as TREAT and Building Performance Compass for use in comprehensive energy analysis and tracking. PSD delivers green jobs training, Building Performance Institute certification training, and other curriculum for licensing by building professionals and training programs in both residential and commercial sectors. PSD manages or supports multiple home performance and new homes programs across the U.S. For more information, visit www.psdconsulting.com.
Position Description
This individual will provide 1st and 2nd level technical support for all of our software users. They will primarily utilize our helpdesk software, but will also need to be able to assist customers via telephone and remote desktop. They will also assist the Performance Systems Academy with the generation of training materials as needed. Primarily responsible for providing outstanding customer support and being constantly approachable for our customers and business partners. Assistance is sought primarily through our telephone and helpdesk system. Will be required to assist customers with software installation/registration/access, as well as modeling homes in TREAT or Compass. Maintain a productive attitude in the workplace, presenting challenges in a positive light and offering practical approaches to overcoming difficult challenges while treating all individuals with respect. Respond to customers within 24 hours of initial contact. Research problems and customer inquiries. Resolve issues/problems in a timely manner. Responsible for escalation of issues as needed to appropriate resource and following up to ensure completion.
Bachelor’s degree in business or computer related field; technical degree or certification in computer related field, or equivalent experience. Previous telecommunications and/or building science experience. Must have computer knowledge and related technical skills. Able to handle challenging situations with composure, professionalism, and courtesy. Strong written and verbal interpersonal communication skills.
Preferred: Previous experience with GoToAssist or other remote desktop application. Advanced knowledge of Windows XP/Vista. Basic knowledge of TREAT Software or similar building simulation and modeling software. Basic understanding of building science fundamentals. Experience with providing support via a ticket system.
Salary is negotiable depending upon experience and qualifications.
Benefits include: company paid health insurance, 401K, paid time off, paid holidays, and flexible spending plan.
To apply, please forward your resume in Word format to: Careers@PSDconsulting.com
Or visit our website at: www.PSDconsulting.com